Office hours are 8AM to 9PM
Office is
closed on Thanksgiving, Christmas and New Year's day.

OFFICE HOURS


CHECK-IN is 4PM to 9PM There is a early check-in fee of $25 per hour ($50 per hour during Holidays - one hour max and always based upon availability). If you anticipate arriving after 9 pm contact the office to make after hours arrangements.

CHECK-OUT is 11AM. There is a late check-out fee of $25 per hour ($50 per hour during Holidays - one hour max).

Cabins are maintained regularly for our guest's safety and comfort. Please report any problems or safety hazard as soon as possible.

CHECK-IN & CHECK-OUT


CANCELLATION & NO SHOWS

All No-Shows are charged full fee. NO EXCEPTIONS.

There is NO CHARGE for cancellations made 8 days prior to arrival.

There are NO CANCELLATIONS within 7 days prior to arrival (14 days during Thanksgiving, Christmas, and New Year holidays). Cancellations made after 7 days (14 days during holidays) prior to arrival will be charged the full fee.


REFUND

NO REFUNDS for undesirable weather, road conditions, medical issues, work schedule conflict, early departure etc. By making a reservation the guests understand that the weather is unpredictable at best and Timber Haven Lodge is not liable for last minute weather change.
FULL REFUND IS ISSUED ONLY IF ALL THREE ROADS TO BIG BEAR ARE CLOSED. NO EXCEPTIONS.


RESCHEDULING

Based on availability, reservations can be rescheduled up to 8 days prior to arrival with a $25 rescheduling fee (14 days during Thanksgiving, Christmas and New Year holidays with $50 rescheduling fee).


PAYMENT

We accept Visa, MasterCard, American Express, and Discover.
CREDIT CARD ON FILE WILL BE CHARGED FOR THE FULL AMOUNT OF THE RESERVATION 7 DAYS PRIOR TO ARRIVAL (14 Days during Holidays). If the charge on credit card is denied and guest cannot be contacted, the reservation will be cancelled and removed. Credit card on file will be used for late check-out fee and damages.


Christmas and New Years [December 21―January 5th]
three night minimum stay is required.

Thanksgiving, Memorial Day, 4th of July, and Labor Day
two night minimum stay is required.

HOLIDAY RESTRICTIONS


You must be at least 21 years of age and have a valid ID and credit card to reserve a room.

LEGAL AGE


Follow these simple guidelines to avoid charges

  1. Wash all dishes and leave in the dish rack on the counter to dry.

  2. Remove all personal items and groceries upon departure.

  3. Clean excess food from oven and stove-top.

  4. DO NOT rearrange furniture.

  5. DO NOT disconnect TV or Cable Box.

  6. DO NOT burn lumber in fireplace. Only store bought wood bundles or synthetic logs allowed.

  7. DO NOT use white towels as makeup remover, makeup towels are provided.

  8. Make sure all items in the cabin are present.

AVOID
ADDITIONAL CHARGES


  • Washing Dishes = $50

  • Clean soiled or stained carpet = $50

  • Remove a foreign object from a backed up toilet = $50

  • Remove cigarette, incense, candle smoke/odor = $250

  • Remove candle wax = $25

  • Other fees may be charged based on cost of repair or replacement plus 15%

ADDITIONAL FEES


Done upon request.

Please contact the office, if you wish for the housekeeping to be performed at a certain time. No housekeeping services will be provided on the 4th of July, Thanksgiving, Christmas or New Year's day.

HOUSEKEEPING


OUTDOOR SPA

The outdoor spa is available year-round weather permitting. Notify management at least 2 hours prior to using the spa. Children are not permitted in the fenced spa area unless accompanied by a parent or guardian. Gate must be locked after spa use. Spa closes at 9 pm. Guests must read and comply with all posted safety rules.


Pets are permitted in designated cabins only, service dogs are the only exception. There is a nonrefundable pet fee of $50. Timber Haven Lodge MUST be notified of guest’s pet prior to arrival. Guest with unauthorized pets will be charged a $250 cleaning fee.

PETS


Visitors wishing to stay overnight, may register as an additional guest in the same suite for an additional fee. Not to exceed maximum occupancy of the unit.

VISITORS


Timber Haven Lodge is a family oriented establishment and is located in a quiet residential neighborhood. Outdoor activities and noise must be reduced by 9pm. Loud, late parties, or parties involving foul language are not allowed and will not be tolerated. Such parties are in violation of Timber Haven Lodge policies and the guests will be asked to leave without a refund.

Birthday parties are welcomed. Please contact the office to make arrangements.

PARTIES


Smoking of any kind, incense, and ashtrays are not allowed inside the cabins. Smoking is allowed outside of the cabins with the doors closed. Ashtrays are provided.
If there is evidence or a noticeable smoke odor from cigarettes, incense, candles, etc we will charge a $250 removal fee.

SMOKING


Timber Haven Lodge will safeguard, according to strict standards of security and confidentiality. Information collected from guests for reservation and opt-in purposes, will not be shared with any other person or organization unless required by law.

PRIVACY POLICY


There is limited parking available. There is one parking space per cabin. Additional street parking available seasonally.

PARKING


Cabins are maintained regularly for our guest's safety and comfort. Please report any problems or safety hazard as soon as possible.

This property is privately owned and operated. We reserve the right to refuse service to anyone. We are not responsible for accidents, injury, or loss of valuables. Please do not leave valuables in cabins.

NOTICE