CANCELLATION / NO-SHOW:
All No-Shows are charged full fee. NO
There is NO CHARGE for
cancellations made up to 7 days prior to
There is NO CANCELLATIONS within
7 days prior to arrival (14 days during
Thanksgiving, Christmas and New Year
Cancellations made within 7 days prior to
arrival (14 days during Thanksgiving,
Christmas and New Year holidays) are charged
the full fee.
for undesirable weather, road conditions,
medical issues, work schedule conflict,
early departure etc. By making a reservation
the guests understand that the weather is
unpredictable at best and Timber Haven Lodge
is not liable for last minute weather
change. FULL REFUND IS ISSUED ONLY IF ALL
THREE ROADS TO BIG BEAR ARE CLOSED. NO
Based on availability, reservations can be
rescheduled up to 7 days prior to arrival
with a $25 rescheduling fee (14 days during
Thanksgiving, Christmas and New Year
holidays with $50 rescheduling fee).
Payments can be made via Visa,
MasterCard, American Express or Discover.
CREDIT CARD ON FILE WILL BE CHARGED FOR THE
FULL AMOUNT OF THE RESERVATION 7 DAYS PRIOR
TO ARRIVAL. If the charge on credit card is
denied and guest cannot be contacted, the
reservation will be cancelled and removed.
Credit card on file will be used for late
check-out fee and damages.
Office hours are 8am to
9pm. Office is closed on Thanksgiving,
Christmas and New Year's day.
CHECK-IN AND CHECK-OUT:
Check-in time is
between 4pm and 9pm. If you anticipate
arriving after 9pm contact the office to
make after hours arrangements.
Check-out is by 11am. There is a late
check-out fee of $25 per hour ($50 per hour
during Holidays - one hour max).
Cabins are maintained regularly for our
guest's safety and comfort. Please report
any problems or safety hazard as soon as
Christmas and New Year from December 21 thru
January 5th minimum three night stay is
required. Thanksgiving, Memorial Day, 4th of
July, and Labor Day minimum two nights stay
You must be at least
21 years of age and have a valid ID and
credit card to reserve a room.
Massages are performed by a licensed massage
therapist. Gratuities are not included.
Please tip your massage therapist directly.
Follow these simple
guidelines to avoid charges
- Wash all dishes, pots and pans,
utensils, etc. and leave on the counter
- Remove personal items and groceries
from the refrigerator, freezer and all
- Clean excess food from oven and
- DO NOT rearrange
- DO NOT rewire
- DO NOT burn
lumber in fireplace. Only store bought
wood bundles or synthetic logs allowed.
- DO NOT use
towels as makeup remover.
- Make sure all items in the cabin or
suite are accounted for.
or stained carpet
foreign object from a backed up
incense, candle smoke/odor
Reconnect TV, VCR/DVD player
Remove candle wax
Other fees may be charged based on cost
of repair or replacement plus 15%
performed daily and consists of the
- Removing trash from the kitchen and
- Replacing towels left on bathroom
floor only. To conserve water we will
not replace towels that are hanging.
- Making the bed. (Requires all
personal items to be off the bed).
Housekeeping will not be performed if there
is a Do Not Disturb sign on the door. Please
contact the office, if you wish for the
housekeeping to be performed at a certain
time. No housekeeping service on 4th of
July, Thanksgiving, Christmas and New Year's
Notify the manager at least 2 hours prior to
using the spa. Children are not allowed in
the fenced spa area unless accompanied by a
parent or an accompanying adult. Gate must
be locked after spa use. Spa hours are 10am
to 9pm unless noted otherwise. Guest must
read and comply with all posted safety
and equipment is available daily from 8am
until 8pm. Closed during snow season. We
make every effort to ensure all equipment is
in good working order, however, children may
hurt themselves, sometimes seriously,
playing on the playground equipment. Timber
Haven Lodge does not assume any
responsibility or liability for children
getting hurt or injured. Parents please read
and follow these rules to ensure your
- Check all playground equipment prior
to your child using them. Bring any
concerns you may have to our attention.
We will respond immediately to fix,
remove or decommission the item.
- Accompany your child at all times as
you would in a public park while outside
- Children must wear shoes to protect
their feet from sharp objects such as
wood splinters or pine needles.
- Parents are responsible for their
children's action and safety while at
Timber Haven Lodge.
- Playground policy form must be
signed at the office upon check-in.
No pets allowed.
All visitors must leave Timber
Haven Lodge by 10pm (NO EXCEPTIONS). Any
guest found entertaining visitors past 10pm
is in violation of Timber Haven Lodge policy
and will be asked to leave without a refund.
Visitors wishing to stay overnight, may
register as an additional guest in the same
suite for an additional fee. Not to exceed
maximum occupancy of the unit.
Timber Haven Lodge
suites are provided to specific number of
people as specified on the reservation
information sheet. Additional guests
exceeding the maximum occupancy WILL NOT be
allowed in cabin. NO EXCEPTIONS and NO
REFUNDS due to last minute tagalongs. Any
guest allowing an unauthorized person to
stay in the suite is in violation of Timber
Haven Lodge policies and will be asked to
leave without a refund.
Timber Haven Lodge is a family oriented
establishment and is located in a quiet
residential neighborhood. Loud and late
parties, in particular, parties involving
foul language are not allowed and will not
be tolerated. Such parties are in violation
of Timber Haven Lodge policies and the
guests will be asked to leave without a
Birthday parties are welcomed.
Please contact the office to make
any kind, incense, and ashtrays are not
allowed within the cabins. Smoking is
allowed only away from the cabins with the
doors closed. See Security / Cleaning
Deposit section above.
Timber Haven Lodge will
safeguard, according to strict standards of
security and confidentiality.
Information collected from guests for
reservation and opt-in purposes, will not be
shared with any other person or organization
unless required by law.
There is limited parking space.
There is one parking space max. for Cabins 1
thru 8. There are two spaces max. for cabin
This property is privately owned
and operated. We reserve the right to refuse
service to anyone. We are not responsible
for accidents, injury or loss of valuables.
Please do not leave valuables in cabins.
© 2017 Timber Haven Lodge
877 Tulip Lane, Big Bear Lake, California, 92315
Toll Free: (888) 282-3568 |
Local: (909) 866-7207 |